FAQ

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

Yes, we ship worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

If your package is delayed or lost, please contact us. We’ll investigate the issue and work with the carrier to resolve it. If necessary, we’ll provide a replacement or refund.

To return an item, please contact our customer service team with your order number and reason for return. We’ll provide instructions on how to proceed.

Yes, all our products are sourced directly from authorized distributors and manufacturers. We guarantee the authenticity of every item we sell..

When you place a pre-order, you’re reserving a product before its official release. Payment is collected at the time of order, and the item will ship once it’s available.

Pre-orders are final and cannot be canceled. We secure inventory based on pre-orders, so cancellations are not permitted.

If a pre-order is delayed, we’ll notify you with the new estimated shipping date. If we’re unable to fulfill your pre-order, you’ll receive a full refund plus 25% store credit as a goodwill gesture.

You can reach our customer service team via email at support@tcgshack.com or through our website’s contact form. We’re here to assist you with any questions or concerns.

If your item is faulty, damaged, or not as described, you’re entitled to a refund, replacement or repair — just contact us within 14 days of receiving your order. We do not accept change of mind, tampered with, resealed or purposely damaged items.